@Aitch Unless SMG has lost a few key employees, I don't think mediocrity is the reason. I've been playing since Hasbro released the game, long before SMG was in charge of tech support. If you had an issue then you had to email Hasbro directly - which was not an easy task. Personally, I believe that SMG has brought this game a long way, even with the few coding errors that's accompanied their progress. The biggest problem people have now is cheaters, but that's a harder problem to solve than most people might think - since no software is being tampered with by people using alternate accounts. Short of banning IP adresses, I can't really think of a solid solution....
Gotta disagree with you bro - given the source code, I could find a pair of techies who would sort the game out within a month!
This stuff is not hard, nor is it particularly time consuming - Risk is only a simple mobile app... not the next version of Grand Theft Auto lol!
By the way, I think some good employees may well have left the company - if you check the older posts, you'll see much more informative posts from them... all we are stuck with now is Phil, who rarely says (or even knows) anything lol!
Grateful for the thoroughly informative post Phil... I take it all back now lol!