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The community forum activity has really dropped off...

Just seems like there's only like one new post a week... thoughts?
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I sent you a messenger
Accidentally made a random comment the "best answer" for this thread, don't know how to undo it lol. I'll hit you up on messenger as well tyler. I talked to sectaone earlier and I think we're gonna try for a game around 7pm today
I received 5 different emails notifying me this thread was markedly “answered”, then “unanswered” and back again and again. I’d that you or SMG? I accepted your messenger request and am up for a game later. Shoot me a message.
That was me, my bad lol.

Im not surprised - There is nothing similar between the board game and this one - plus I struggle to find anything positive to say about the whole game, publisher,support,prices,DLC - but then Im stubborn so I will stick around for a while yet - I seem to have lost all my profile info from Steam so no2w Im Anonymous without both names too - that wouldnt happen either in the very excellent board game

@Aitch Unless SMG has lost a few key employees, I don't think mediocrity is the reason. I've been playing since Hasbro released the game, long before SMG was in charge of tech support. If you had an issue then you had to email Hasbro directly - which was not an easy task. Personally, I believe that SMG has brought this game a long way, even with the few coding errors that's accompanied their progress. The biggest problem people have now is cheaters, but that's a harder problem to solve than most people might think - since no software is being tampered with by people using alternate accounts. Short of banning IP adresses, I can't really think of a solid solution....




Gotta disagree with you bro - given the source code, I could find a pair of techies who would sort the game out within a month!


This stuff is not hard, nor is it particularly time consuming - Risk is only a simple mobile app... not the next version of Grand Theft Auto lol!


By the way, I think some good employees may well have left the company -  if you check the older posts, you'll see much more informative posts from them... all we are stuck with now is Phil, who rarely says (or even knows) anything lol!

@Aitch -.-

- Phillip@SMG

Grateful for the thoroughly informative post Phil... I take it all back now lol!


You Rock!



I laughed.
For the most part, I try to be as understanding as possible - if one were to review my previous post, they would find that I will address problems without piling guilt or responsibility on SMG - in my mind they are people just like us doing a job to feed their families.... BUT with the most recent insight to the incompetence of the employees at SMG, I urge all who read this to contact Hasbro directly and DEMAND that they adjust their tech support - even if that means the dismissal of SMG. I'm sorry to the SMG employees that may become upset by this, but the real issues are not being addressed, the information given is minimal and delayed, and most importantly the voice of the consumer is not being heard. I for one am tired of mediocrity from one of the largest board game companies in the world. If SMG is not up to the challenge then the mother company should take responsibility and find a tech support company that is; or at the bare minimum, reprimand SMG and outline what is expected of them.

"BUT with the most recent insight to the incompetence of the employees at SMG"


What has happened recently dude? (other than the lack of updates and fixes and improvements lol)



Unfortunately, only a few dozen players come to this forum - so it's unlikely that Hasbro will take notice of anything so few people demand!


However, there's no harm in trying is there! = https://hasbro-new.custhelp.com/app/age_verify/redirect/ask



Ultimately the app will sink or swim, depending on the revenue it generates - the situation is either one of the following:


1) The game is making plenty of money - due to it being an "official" Hasbro port... so most people are overjoyed to see it available on their mobile and pay up immediately! They then start playing regularly - and quickly realise how flawed the app is... but don't bother getting a refund cos it's only a few bucks lol


2) The game is not making much money - due to most people playing a couple of dozen times for free... and deciding it ain't worth paying for because it has so many unresolved issues 


Sadly, in both cases... SMG won't be bothered to invest the time and effort in to improving the game and bringing it up to what it should be! 


If it's making money then who cares about the problems - if it's losing money then they'll put their energy in to another app which can/does make a profit...


Still, I guess we can hope for the best - maybe SMG will release an awesome update soon... although



I did the same thing Chris. Until I actually tried to start a friends game. It was impossible. You should be able to start a friends game with one or two friends and also be able to add fandoms. The fact that I have to fill the entire game with friends without opening it up to ransoms makes it a completely pointless feature.
Probably because SMG still hasn't tackled the big issues in the game

True - there is more life in a cemetery than this place lol


There are many reasons for this, like:

- mediocre forum software 

- minimal (if any!) response/interaction from SMG

- lack of regular updates to fix (the many!) problems in the game

- etc etc...

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