SMG Studio

I have reported all the cheaters that I know for sure in the game because some of them are very obvious. However, this issue has yet to be resolved. I would like to be able to get back into the game after being wiped so that I can see the end of the game and figure out who's cheating for real. This game is not fun at all if people cheat and I am considering to find something else more entertaining and healthy to play.

I want to denounce two of the biggest cheats with which I played Celeste The Pretty 5 and Vester Nihil 10, their collaboration was so obvious throughout the game that I can not believe they have not been taken out of the game even though joke has to both are "Grand Maester" if it is a total lie these types of players should not continue in the game! Sincerely CoastalCop149 a true strategist!

I wish I knew and how to install blockers, but they freeze when you going for the kill and then magically when your turn is almast over have more armies than when turn stated.

Those pics I posted on the last page is from a game I reported to SMG.  Red attacked me weakening me to the point where Purple could finish me off, then Red just sat there and let Purple take him out.

Red literally just sat there.  I reported "them" to SMG, showed the pics that proved it.......and the response I got back from SMG was "it was two friends and they didn't know what they were doing was against the rules".

So SMG just gave "them" a warning.

That's why the game is full of cheaters, SMG doesn't ban these clowns even when they're caught red-handed!

Cyber Archer (expert) and Herman Grigovich 17 (beginner) are the same person: https://youtu.be/43IWFNDOezE
Cheaters are stupid.

son of a bitch 
vera fritz 14

https://youtu.be/J99yO9ZzvI0

Add Andrew Chepkins ("grandmaster") to the list of cheaters. He was down to 1 country and in 1 turn managed to turn in his cards, attack every country around him (no occupying forces moved in, leaving the countries "blank" during his turn.), and at the end of his turn, 17 troops magically appeared in each of the "blank" countries. As a result, he added probably 100 or so troops instantly and ended up so powerful, he couldn't be stopped.

Blatantly stupid cheating. He needs to be banned.

You don't get banned because of one report.  You get banned for many reports and/or being found out.  So either you continuously dick people over to or you really were colluding.

Also just raised this ticket pointing out how awkward and time consuming it is simplying raising tickets on this forum.

Does anyone else find it just as frustrating?

Ticket:

This isn't a feature request for any of your games. It is a feature request for this SMG Studio forum. Particularly for the way we raise tickets.

It is time consuming, which I would believe makes most users reluctant to raise tickets. Especially after they have gone through the process more than once.

I used to work in software development and testing, so I understand that a user ticketing system like this is cheaper than employing a horde of full time testers. And it pick's up those bugs that can inevitably still get missed no many how much pre-release testing is done. However, I can't believ that you want to actively discourage your users from reporting bugs or making suggestions.

I have raised a few tickets regarding hackers and multi account cheaters using the game RISK. This is the only product I raise SMG tickets for. The most frustrating part of raising the ticket is having to re-enter the details for OS, device, version number, user number. These details have not change since I first raised a ticket several months ago. I always play using the same device. I was expecting the version number to change regularly but it never does (suggesting you aren't releasing many updates or having a problem with version control).

If I raise a ticket from my PC, my browser remembers my previous entries and offers an auto populate value. My phone doesn't, it makes me re-input the values each time. Which means switching back and forth between browser and game screens checking the details (which sometimes crashes the game!). What I have started doing is sending the screen shots from my phone to my PC, then raising the ticket when I get around to it (or never).

Surely you can set your ticketing system to auto populate these fields? Recognise which user I am from my login details, then use my previous tickets to populate these fields once I select RISK from the "Which game" drop down menu?

I understand that the problem with this would occur when users play on different devices. But from the number of multi account cheaters on the platform, I think these are the people causing your problems not reporting them. And if you ever get round to changing your release number, you can set the auto populate to blank that field for re-input manually by the user.

Just my suggestion. But If something isn't done, I'm sure eventually I and many other users will just stop raising these time consuming tickets and then stop playing altogether.

Just logged a ticket for these cheating wanker logins:

Elige Huge 10 (Orange)
Antone Bond 10 (Red)
Helmer Blintz 10 (Blue)
(Screen shot attached)

Don't these morons realise it's pointless to cheat at these games? They gain nothing from it, no money, no respect, no skills. They just waste our time and their own.

This has happened in every game I have tried to play recently. Despite assurances from SMG Studios that they are trying to do something about it, 11 months after this thread was first created the problem is worse than ever. Why should I have to waste my time raising tickets that get ignored? Anyone that pays for premium access should be given a full refund. I doubt I'll waste my time with this anymore, Googleplayer rating = 1*.  

I'm out. Gameplay is ruined because of people who play two or more accounts.