@Kieran
It is strange that you cannot access the ticket. We have it still and can access it through the link. As the ticket comment says we have processed it and will be investigating shortly.
- Phillip@SMG
Wow! No wonder SMG has so much of a problem clearing bugs and resolving the cheaters issue. It looks like they can't even get their Ticketing system working properly.
I received the email below today, telling me to follow the link to check my ticket status. But when I do, it tells me that I have no tickets open. (P.s. if by some miracle someone from SMG support picks up on this post and tries to investigate the ticket was raised against an alternative login and email address. But you'll be able to recognise that it's the same person, with the same name)
"Dear Kieran,
There is a new comment on your ticket. You can view your ticket by visiting http://smgstudio.freshdesk.com/helpdesk/tickets/5114
You can also reply to this email to add your comment.
Ticket comment
Team @ SMG –
I'm out. Gameplay is ruined because of people who play two or more accounts.
True, I bet most of the cheating mofos play one device on WiFi and the other on Cellular... but blocking double IP's would get rid of some of them
Then, use GPS location to get rid of the rest of them - by preventing two accounts joining a game if they are both located in the same 10 metre radius etc
Obviously this would also prevent two friends from playing if they are sitting in the same room - but SMG could create a Setting that allows "Nearby Players" to join if enabled...
There seems to be a similar option already in the Settings, which allows/disallows people to join if they are on the same WiFi network =
Johann... Welcome Aboard!
Actually getting an informative post outta SMG is akin to a miracle lol - are you a new member of staff... or have you been hiding all this time dude?!
Cheating should get kicked in the nuts - knocking them down to the bottom of the rank table, and giving them a ban, is really the only thing that will have any kind of impact on these mofos... but hopefully they are just temporary bans, otherwise you could see a marked decline in players lol
Hackers are inevitable - but usually they focus on cracking your software to get Premium features for free... the minority who use hacks to cheat can be identified quickly and easily if you code in safe-guards against highly unusual activity... like a player impossibly receiving 500 troops at the beginning of a round etc...
What have you got planned for 2018 (and why couldn't you have done it in 2017!)?
The biggest problem is one person using two accounts in a game - and is a pretty simple fix if you track IP and location...
Anyway, it's good to see that at least one person is doing some work at SMG lol!
Go Johann!
@Phillip@SMG - thanks man
Pascole Krystal
I have reported all the cheaters that I know for sure in the game because some of them are very obvious. However, this issue has yet to be resolved. I would like to be able to get back into the game after being wiped so that I can see the end of the game and figure out who's cheating for real. This game is not fun at all if people cheat and I am considering to find something else more entertaining and healthy to play.
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