For the most part, I try to be as understanding as possible - if one were to review my previous post, they would find that I will address problems without piling guilt or responsibility on SMG - in my mind they are people just like us doing a job to feed their families.... BUT with the most recent insight to the incompetence of the employees at SMG, I urge all who read this to contact Hasbro directly and DEMAND that they adjust their tech support - even if that means the dismissal of SMG. I'm sorry to the SMG employees that may become upset by this, but the real issues are not being addressed, the information given is minimal and delayed, and most importantly the voice of the consumer is not being heard. I for one am tired of mediocrity from one of the largest board game companies in the world. If SMG is not up to the challenge then the mother company should take responsibility and find a tech support company that is; or at the bare minimum, reprimand SMG and outline what is expected of them.