"BUT with the most recent insight to the incompetence of the employees at SMG"
What has happened recently dude? (other than the lack of updates and fixes and improvements lol)
Unfortunately, only a few dozen players come to this forum - so it's unlikely that Hasbro will take notice of anything so few people demand!
However, there's no harm in trying is there! = https://hasbro-new.custhelp.com/app/age_verify/redirect/ask
Ultimately the app will sink or swim, depending on the revenue it generates - the situation is either one of the following:
1) The game is making plenty of money - due to it being an "official" Hasbro port... so most people are overjoyed to see it available on their mobile and pay up immediately! They then start playing regularly - and quickly realise how flawed the app is... but don't bother getting a refund cos it's only a few bucks lol
2) The game is not making much money - due to most people playing a couple of dozen times for free... and deciding it ain't worth paying for because it has so many unresolved issues
Sadly, in both cases... SMG won't be bothered to invest the time and effort in to improving the game and bringing it up to what it should be!
If it's making money then who cares about the problems - if it's losing money then they'll put their energy in to another app which can/does make a profit...
Still, I guess we can hope for the best - maybe SMG will release an awesome update soon... although