Frequently Asked Questions

Finding your RISK Account ID
If you are going to lodge a support request, adding your RISK Account ID makes the process for us to find your details. To find it, first go to the Setting...
Sat, 4 Jul, 2020 at 8:42 PM
How can I change my RISK name?
The only way add a custom name is to use either a Game Center, Google Play, Facebook, Apple, Steam name. You can add these via the settings menu. We do not ...
Sat, 4 Jul, 2020 at 8:12 PM
Game is frozen on loading screen
If the game will not progress past either of these two screens it looks like we have an ISP/Port blocking problem This happens a LOT in Sth Africa with a c...
Thu, 8 Aug, 2019 at 12:59 PM
I keep losing connection / turns not completing
Sorry for the hassle with this.  We just posted in the news a temp solution for this which involves minimizing the game and opening it again to force a ...
Thu, 8 Aug, 2019 at 1:11 PM
Missing Purchases
If you are having issues with missing purchases, follow these steps: iOS: Head to settings and tap "Restore Purchases".  Restart your app t...
Sat, 4 Jul, 2020 at 8:08 PM
Bug: My profile photo is being used by others
Good news is ONLY YOU can see this bug. No one else is using your photo but we have a bug that sometimes you'll see any other user with a profile photo...
Mon, 12 Aug, 2019 at 11:28 AM
Where is Chromecast support?
Unfortunately due to the plugin we used to enable this feature is no longer supported by Google we had to remove this feature.
Tue, 13 Aug, 2019 at 9:02 PM
We get a lot of feedback on our AI and want to discuss it here at length to give some context as to what's happening. In Feb 2019 we updated t...
Fri, 27 Sep, 2019 at 4:47 PM