SMG Studio

I have reported all the cheaters that I know for sure in the game because some of them are very obvious. However, this issue has yet to be resolved. I would like to be able to get back into the game after being wiped so that I can see the end of the game and figure out who's cheating for real. This game is not fun at all if people cheat and I am considering to find something else more entertaining and healthy to play.

Birdie Rossi 6 & Sven Gudelj seem to be the same player.  All borders are protected by 1 piece at all times.  I hit one the other one immediately attacks me even though we were allies.  It is just not how two different players normally play.  Please check and suspend them.  I am quite sure they are on the same IP.  Impossible to get a fair game with cheaters. 

 @Mike Mcbride

There's a link to opening a new ticket at the top of this forum page (screen shot attached for reference). Fill in the form that opens up, providing the SMG team with as much detail as you can.

It helps if you take screen shots from your device as you encounter the problem mid game. Also describe step by step what was happening and what you were doing when the issue occured.

Also just raised this ticket pointing out how awkward and time consuming it is simplying raising tickets on this forum.

Does anyone else find it just as frustrating?

Ticket:

This isn't a feature request for any of your games. It is a feature request for this SMG Studio forum. Particularly for the way we raise tickets.

It is time consuming, which I would believe makes most users reluctant to raise tickets. Especially after they have gone through the process more than once.

I used to work in software development and testing, so I understand that a user ticketing system like this is cheaper than employing a horde of full time testers. And it pick's up those bugs that can inevitably still get missed no many how much pre-release testing is done. However, I can't believ that you want to actively discourage your users from reporting bugs or making suggestions.

I have raised a few tickets regarding hackers and multi account cheaters using the game RISK. This is the only product I raise SMG tickets for. The most frustrating part of raising the ticket is having to re-enter the details for OS, device, version number, user number. These details have not change since I first raised a ticket several months ago. I always play using the same device. I was expecting the version number to change regularly but it never does (suggesting you aren't releasing many updates or having a problem with version control).

If I raise a ticket from my PC, my browser remembers my previous entries and offers an auto populate value. My phone doesn't, it makes me re-input the values each time. Which means switching back and forth between browser and game screens checking the details (which sometimes crashes the game!). What I have started doing is sending the screen shots from my phone to my PC, then raising the ticket when I get around to it (or never).

Surely you can set your ticketing system to auto populate these fields? Recognise which user I am from my login details, then use my previous tickets to populate these fields once I select RISK from the "Which game" drop down menu?

I understand that the problem with this would occur when users play on different devices. But from the number of multi account cheaters on the platform, I think these are the people causing your problems not reporting them. And if you ever get round to changing your release number, you can set the auto populate to blank that field for re-input manually by the user.

Just my suggestion. But If something isn't done, I'm sure eventually I and many other users will just stop raising these time consuming tickets and then stop playing altogether.

First Game in over Two weeks ruined by multi account cheaters again. What a suprise. Just raised the following Ticket:

Two account cheater:

Gabe Rougarou 10 (Red) - Expert Level
wies2 (Orange) - Master Level (Eventual winner)

Red set about focusing attacks on one player after the other, making no attempt to hold territories or continents. While the orange player held australia and built up a sizable force. 5 Player game, first green player was knocked out. Then blue became so dimished I think he just quit playing (I eventually finished him off myself to grab his cards).

I must admit, at first I took advantage of the situation. I was suprised red didn't attempt to attack me at all allowing me to gain Africa and South America. But then they both started ganging up on me and I realised they were working together, and had been ganging up on green and blue before me.

Once I was wiped out Red made a single token attach against orange. But by that point orange was holding nearly all the continents anyway, while red was very weak. Orange conquered the rest of the board in about 2 more turns.

You may say that they were just two seperate players working as allies. But no one leaves themselves as undefended as red did and makes no attempt at all to take a continent.

Screen shots:

1 and 2 - The 5 Players
3 - When I realised Red was playing eratically after ignoring me and abandoning a strong force in Europe to charge into North America.
4 - The only time Red attached orange, after orange had wiped me out

 

Another cheater with 2 accounts. William Kanako 4 is a principal account and his fake account is Enrico The Posh 4