If you are receiving this error message in Risk we have been unable to complete your purchase. Depending on what platform you are on, have a look at the guide below to resolve the issue.
iOS (Apple)
You most likely have in-app purchases disabled in your device settings.
To enable in-app purchases, head to:
- Settings App
- Screen Time
- Content & Privacy Restrictions
- iTunes & App Store Purchases
- Click in-app purchases to set it to Enabled
And make sure ‘in-app purchases’ is ticked and enabled.
Android (Google)
If your Google Play Account is not adequately secured, purchasing content in apps may be unavailable.
Google provides a link to https://myaccount.google.com/security-checkup to address this, otherwise we'd recommend checking you have a recovery email set up & 2FA enabled here: https://myaccount.google.com/security
More issues? Reach out
If you are still unable to make a purchase, you can contact us here.