Some players are reporting Cross Platform Save functionality not working as they would expect.
With 1.0.5, we have added an error code to help us try and identify your issues.
When you log a ticket, please include a screenshot of the 'Story' screen with your save files.
You can see in the above image there is a cloud image up the top, and then a status code down the bottom right. The status code is the most important part for us to know what issue you might be having with the save.