same here as well.
Me as well since the 12/23/21. I am not showing any rejected payments, asked for no refunds, and still have the content purchased with the gems and had them for several days before the negative balance started showing.
Has anyone here had there issue resolved? My first ticket has been pending for 5 days now. Second for 3 days.
I too have the same issue, was at +236, no I am in a gem debt! lol
now i am +72 was -3150 but supposed to be at +750....