Negative Gem Balance : SMG Studio

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Tom Nguyen

started a topic about 3 years ago

Hello, a day ago I noticed that my Gem balance went from +500 to - 2500. Every time I get the +2 free gems it reduces from the - 2500 balance on my account. Is there a reason why my gem balance went from +500 to - 2500 over night for no apparent reason? Please look into this and fix the balance please.

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Rick Sackett

said almost 3 years ago

I've been having the same issue for several days now. Just opened a ticket for it to be checked out.

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Anthony Costanza

said almost 3 years ago

Same. Waiting on my ticket as well.

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Jonathan Simard

said almost 3 years ago

same here as well.

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Theonlylesta

said almost 3 years ago

Me as well since the 12/23/21. I am not showing any rejected payments, asked for no refunds, and still have the content purchased with the gems and had them for several days before the negative balance started showing.

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Theonlylesta

said almost 3 years ago

Has anyone here had there issue resolved? My first ticket has been pending for 5 days now. Second for 3 days.

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Daniel James

said almost 3 years ago

I too have the same issue, was at +236, no I am in a gem debt! lol

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Daniel James

said almost 3 years ago

I agree, this is disappointing, I originally reached out o Twitter and was told to raise a ticket, saw this one and added to it. There's been a few items I've wanted to purchase but haven't been able to because of this

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Jonathan Simard

said almost 3 years ago

now i am +72 was -3150 but supposed to be at +750....

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Daniel James

said almost 3 years ago

Yup, similar issue here, was at +236 before the error, now it's "rectified" sat at +80. I never have an issue buying in game items, like new maps and "cosmetics", but now I feel very very reluctant to put anymore money into the game at all. Very disappointing

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Cwrush68

said almost 3 years ago

I had the same issue. Put a ticket into support back in November. Finally had the balance corrected to a positive balance on the 10th of January and have now lost access to the last pack I purchased. Now have a ticket in for that problem. Have never had as many issues with a game platform as this one

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Megan Bourque

said over 1 year ago

Im having this issue right now!