Cheaters : SMG Studio

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Pascole Krystal

started a topic about 7 years ago

I have reported all the cheaters that I know for sure in the game because some of them are very obvious. However, this issue has yet to be resolved. I would like to be able to get back into the game after being wiped so that I can see the end of the game and figure out who's cheating for real. This game is not fun at all if people cheat and I am considering to find something else more entertaining and healthy to play.

Team @ SMG

said about 6 years ago

Yes, for reference everyone. If the ticket is set to resolved, that means the investigation is complete and action has or has not been taken depending on the outcome. We reserve the right to keep the outcomes of the investigation private.

So if you think your report hasn't been looked at, check the ticket status again.

- Phillip@SMG

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Bryans307

said about 6 years ago

I didn’t see the response for cjohnson596, from phillip@SMG, until just now. It looks like cheaters are being punished and SMG is doing something about it. Thank you SMG! Everyone needs to just put in a ticket for SMG.

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Bryans307

said about 6 years ago

I feel for you Scottmj1990. Same thing happened to me. I sent in a ticket and put the names on here. SMG really needs to do something about all the cheating in this game or they will end up losing many good, honest players. Better luck Scottmj1990.

SectaOne

said about 6 years ago

You got a big fish! That player is in the top ten on the leaderboard. Be sure to send in a support ticket and SMG will take the appropriate action.

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Scottmj1990

said about 6 years ago

Join a game-host is grandmaster-I’m a master-instantly another grand joins followed by the host adding a bot to make a 4 player game. Right out of the gate I am bonsai rushed by both grands. Every single turn they would disregard the bot and double team me using every troop they had that turn. I feel it had to be a single player using two accounts. Watch how yellow feeds purple in the end, he’s not even trying to win.

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Bryans307

said over 6 years ago

This person made it so obvious that they are the same person. I watched after they both double teamed me. They are both GMs. When it was down to just the two player profiles, the one that was obviously much stronger and had over 3/4 of the map covered, moved all his armies back and just let the other destroy all of his members. The two player profile names are: (GM) Scout Poppins 3 and (GM) Abraham Deadeye 10. Do not play with these two! SMG needs to do something about them! So obvious, sad, and pathetic.

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cjohnson596

said over 6 years ago

So @SMG, what is the penalty for cheaters? I'm not asking specifics for the players in the ticket I created, but what degrees of consequence(s) might players busted for cheating face?

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cjohnson596

said over 6 years ago

Encouraging update from a ticket submitted on cheaters last month I wanted to share here:

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Hi cjohnson596,
Ticket: http://smgstudio.freshdesk.com/helpdesk/tickets/4787

These players have been confirmed and cheaters and punished.

Thanks

Phillip@SMG

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Appreciated the response and follow up by Phillip@SMG

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Kieran Burke

said over 6 years ago

Hi Phillip@SMG,

Thanks for the response. I can see the ticket now (as per attached screen shot 1 - 09.01.2018).

I couldn't see the ticket yesterday when I received the email (as per attached screen shot 2 - 08.01.2018)

Not sure what the problem was. Seems ok now. Thanks

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Ticket repor...

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Team @ SMG

said over 6 years ago

@Kieran

It is strange that you cannot access the ticket. We have it still and can access it through the link. As the ticket comment says we have processed it and will be investigating shortly.

- Phillip@SMG

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Kieran Burke

said over 6 years ago

Wow! No wonder SMG has so much of a problem clearing bugs and resolving the cheaters issue. It looks like they can't even get their Ticketing system working properly.

I received the email below today, telling me to follow the link to check my ticket status. But when I do, it tells me that I have no tickets open. (P.s. if by some miracle someone from SMG support picks up on this post and tries to investigate the ticket was raised against an alternative login and email address. But you'll be able to recognise that it's the same person, with the same name)

"Dear Kieran,
There is a new comment on your ticket. You can view your ticket by visiting http://smgstudio.freshdesk.com/helpdesk/tickets/5114
You can also reply to this email to add your comment.
Ticket comment
Team @ SMG –

Thank you for this report. This is an automated message to let you know this cheating report has now been processed. An agent will investigate in the near future.

If this cheating report was an accident, feel free to close it.
If you need help with something outside of just reporting a cheater, we suggest you create another ticket under the category “Problem/bug” or “Question” detailing what it was you needed help with. This is important since cheating reports are not sent to the same place as bug reports and questions. We would not want your support request to get lost!

Have a good day.

Sincerely,
SMG Studio: Support and Forum Support Team"

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Guy

said over 6 years ago

Here is a 2 account cheater. The blue player in this screen shot allowed red to control Asia when it was unprotected. Then red eliminated everyone else. I spectated to watch what happened next. Red simply stopped attacking and allowed blue to win. Do not play with Jane Spasenoski. 2 account cheater.

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Matthew Thompson

said over 6 years ago

good point Kieran! It is frustrating as hell. And it is terrible that nothing happens with it from SMG. There really is no point in issuing a ticket as nothing happens clearly. I just played a game and another round of ass hat cheating. Blue send me an alliance request, I agreed then he sandbags me and yellow cleans me up everywhere else and then focuses on red. Red quits, so their player dies nothing then it's just me against blue and yellow. Shaunq1 and casual bruiser whatever. Piece of crap.

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Kieran Burke

said over 6 years ago

Just logged a ticket for these cheating wanker logins:

Elige Huge 10 (Orange)
Antone Bond 10 (Red)
Helmer Blintz 10 (Blue)
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Don't these morons realise it's pointless to cheat at these games? They gain nothing from it, no money, no respect, no skills. They just waste our time and their own.

This has happened in every game I have tried to play recently. Despite assurances from SMG Studios that they are trying to do something about it, 11 months after this thread was first created the problem is worse than ever. Why should I have to waste my time raising tickets that get ignored? Anyone that pays for premium access should be given a full refund. I doubt I'll waste my time with this anymore, Googleplayer rating = 1*.

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Matthew Thompson

said over 6 years ago

Reading what some others have written, good idea to track IP. I have submitted tickets before and it is seemingly useless. And reading this thread to try to remember who not to play is not working for me as I have the memory of a snail. Is there a way to add a player rank system? Not one for you to say oh this guy whooped me so I'm going to rank him poor and the whole world can see. One that allows you to simply place a check mark or an x beside their players name so when you enter into a potential battle you can choose to fight the losing battle or find that is better suited in your attempt at global domination. If this was stored on your server I wouldn't have to reference my book of shitheads every time. With this method they will piss off enough people that no one will play with them eventually. Also, funny story for you. I work in construction and I rent from a rental company large quantities of equipment. At the bottom of their emailed responses it said "we appreciate your patience as we are streamlining the process of billing, please be patient" I find this humorous that this is a similar response from SMG. I and I'm certain many other fans would offer to help filter thru all the shit with you and for you for free. Send me my first task anytime you want. Screen shots and or a clip of the game in question and I will give you a reply..... punish them! Or it was an honest glitch!